Security
Your conversations
stay yours.
Bylda reads the most sensitive thing your company owns: what customers and reps actually say to each other. This page states what we commit to, plainly, including the part about your own team.
No training on your data
Your conversations are never used to train shared or third-party models.
Encrypted
Encrypted in transit and at rest.
Reps see their own first
A rep sees their own findings before their manager reads them. No peer leaderboards.
Signals, not verdicts
Tone, emotion and sentiment are shown as signals tied to a moment you can replay, with confidence stated. Bylda does not type personalities.
Evidence you can check
Every finding points to the moment in the call, with its sample size and confidence.
Deletion is real
Remove a conversation and the findings derived from it go with it.
The line we don't cross
Isolation is the default.
Every customer's data lives in a logically isolated tenant with its own encryption context. Models read your data to serve you, in your session, and nothing crosses that boundary.
- No shared embeddings between tenants
- No human review of your transcripts without written, per-incident consent
Questions we get asked
Answered plainly.
Bylda does not record calls itself. It analyzes recordings your recorder, dialer or CRM already produced, or that you upload, so recording consent stays with the tool that records them.
Reps see their own calls and findings. Managers see their team. Reps never see peer rankings.
You can ask us to export and delete your data, and we confirm in writing when deletion is done.
Ask us for the current subprocessor list. Your conversations are never used to train shared or third-party models.
The commitment about your own team
Most security pages stop at customer data. Bylda analyzes how your employees work, so there is a second set of commitments that belongs here.
- Reps see their own audit first. A rep is never in a position where their manager has read a finding about them that they have not seen.
- Findings are signals, not verdicts. Bylda reports what was said and done and how it sounded, with the timestamp and a confidence level. It does not rate people or type personalities.
- No leaderboards. Ranking reps against each other produces gamed behavior and worse data, which defeats the purpose of measuring at all.
- Deletion is real. Remove a conversation and the derived traces, signals and audit findings go with it.
This is not only an ethics position. A workforce-analytics deployment that a sales team resents gets worked around, and worked-around measurement is worthless. See what a rep actually sees.
Cleared by your security team.
Request access and tell us what your review needs. We will send the data processing agreement and answer your questionnaire.