FAQ
Everything, answered plainly.
Including the questions with awkward answers.
Bylda is an AI Sales Operating System. It listens to every customer conversation, understands what happened, updates your CRM automatically, drafts follow-ups, and prepares a ranked Morning Brief. It runs in the background of your existing stack rather than being another tool your reps have to open.
A CRM is a database — it stores what someone types into it. Bylda is the layer that does the typing, and the judgment around it. You keep Salesforce or HubSpot; Bylda operates it for you.
Conversation intelligence records and analyses calls, then hands the insight back to a human to act on. Bylda does the acting: it writes the CRM fields, drafts the follow-up, schedules the next meeting, and updates the forecast. Most teams consolidate the two.
Yes, if you run Salesforce, HubSpot, Pipedrive, or Microsoft Dynamics. The connection is two-way and real time, including your custom fields and objects. You review and approve the field mapping before Bylda writes anything.
No. That is the point. Bylda connects to your calendar and conferencing tools once, then captures conversations without a notetaker bot in the room and without anyone remembering to switch it on.
Most teams are live in an afternoon. Connect the CRM and conferencing tool, approve the field mapping, done. There is no data migration because Bylda works with the CRM you already have.
That is the normal starting condition and it is not a blocker. Bylda starts writing clean data from your first call. Most teams go from roughly 40% required-field completeness to above 95% within a quarter, without anyone chasing anyone.
Never. Your conversations are not used to train shared or third-party models. That is a contractual commitment, and all model providers we use operate under zero-retention agreements.
Phantom is $89 per rep per month and Team is $129, both billed monthly with 20% off annually. Enterprise is custom and includes private deployment. Capture, transcription, analysis, and CRM writes are unlimited on every plan.
Yes. We run two-week pilots on one pod against your real pipeline, with success criteria agreed before it starts. You keep every insight Bylda produced whether or not you continue.
English, Spanish, French, German, Portuguese, Dutch, and Italian for full transcription and analysis, with additional languages in transcription only. Ask us about a specific one.
Yes. Bylda enforces consent rules per region and per meeting type, and in two-party consent jurisdictions recording does not begin until consent is captured. We offer a DPA, EU and UK data residency, and a HIPAA BAA on request.
Still unanswered?