The agreement,
in plain language.

Agreement

By accessing or using Bylda you agree to these terms. If you accept on behalf of an organisation, you confirm you have authority to bind it. Where a signed master agreement exists between us, that agreement controls and these terms fill any gaps.

The service

Bylda provides an AI Sales Operating System: it captures and analyses customer conversations, writes structured records to systems you connect, drafts communications, and produces briefs and forecasts.

Bylda produces AI-generated output. It is designed to be accurate and every field it writes is traceable to a source moment in a conversation, but it is not infallible. You remain responsible for reviewing material business decisions and for anything you send to a customer.

Your account

You are responsible for the accuracy of account information, for maintaining the confidentiality of credentials, and for activity under your account. Notify us promptly at security@usebylda.com of any suspected unauthorised access.

Subscriptions and payment

Bylda is sold per seat. Fees are stated at /pricing or in your order form, billed monthly or annually in advance, and are non-refundable except where required by law or expressly agreed.

Subscriptions renew automatically for successive terms unless cancelled before the renewal date. We may change pricing with at least 30 days' notice, effective at your next renewal.

Acceptable use

• Do not use Bylda unlawfully, or to record conversations where you lack a lawful basis or required consent.
• Do not attempt to reverse engineer, resell, or circumvent access controls or usage limits.
• Do not upload malicious code, or content that infringes the rights of others.
• Do not use the service to build a competing product, or to benchmark it for publication without our written consent.

You are responsible for ensuring your use of Bylda complies with recording and privacy laws applicable to your conversations.

Your data

You own your customer data. You grant us a limited licence to process it solely to provide and support the service, in accordance with our Privacy Policy and Data Processing Agreement.

We do not use your conversations to train shared or third-party models. You may export your data at any time.

Our intellectual property

Bylda, including the software, models, interface, and documentation, remains our property. These terms grant a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback you provide may be used without restriction or obligation.

Availability

We target 99.9% monthly uptime and publish incidents. Planned maintenance is notified in advance where practicable. Specific service levels and remedies, where offered, are set out in an order form or master agreement.

Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Except as expressly stated, the service is provided "as is" and we disclaim all other warranties to the maximum extent permitted by law, including fitness for a particular purpose.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue. Our total aggregate liability arising out of these terms is limited to the fees you paid in the twelve months preceding the claim.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Termination

You may cancel at any time, effective at the end of your current term. We may suspend or terminate for material breach, non-payment, or unlawful use, with notice and an opportunity to cure where reasonable.

On termination you may export your data. We delete your tenant within 30 days, backups included.

Changes and governing law

We may update these terms and will post the revised version here. Material changes are notified to account administrators before taking effect; continued use after that constitutes acceptance.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules, and the parties submit to the exclusive jurisdiction of its courts.